Cardenas Named Head of Viewer Experience at Hulu

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Hulu said that following the launch of its live TV service it named Linda Cardenas as head of viewer experience operations.

Cardenas, previously senior VP of customer service and voice of the customer at SWBC, will report to Hulu’s VP of viewer experience, Karen Van Kirk, and be based at Hulu’s contact center in San Antonio.

As head of Viewer Experience Operations, Cardenas will serve as site leader for more than 500 employees and aim to improve service for customers and the work environment for staff, the company said.

Jon Lafayette
Jon Lafayette

Jon has been business editor of Broadcasting+Cable since 2010. He focuses on revenue-generating activities, including advertising and distribution, as well as executive intrigue and merger and acquisition activity. Just about any story is fair game, if a dollar sign can make its way into the article. Before B+C, Jon covered the industry for TVWeek, Cable World, Electronic Media, Advertising Age and The New York Post. A native New Yorker, Jon is hiding in plain sight in the suburbs of Chicago.