SupportSoft Inc., which provides support-automation software for broadband
services, landed a major deal with Comcast Cable Communications Inc.
Comcast will use SupportSoft's 'SmartAccess Solution,' which allows MSOs to
configure high-speed access services from PCs.
SupportSoft said Comcast also plans to use its 'Service Provider Resolution
Suite' software for online customer support for the MSO's 1.1 million high-speed
customers.
'SupportSoft's SmartAccess solution will help to make our customers'
high-speed Internet experience even easier and more convenient,' said Mitch
Bowling, vice president of operations and technical support at Comcast.
The software will allow subscribers to change and upgrade services
online.
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