fuboTV subscribers, many of whom get the service to see live sports matches such as the Honduras vs. United States FIFA World Cup qualifying game Tuesday night, were on social media complaining that they could not login to watch the match, which was televised by beIN Sports and NBCUniverso.
READ MORE: 'El Clásico’ draws more than 62K concurrent U.S. views on fuboTV
The service, which is actively going after subscribers now with discounts from the normal $34.99 monthly base package of channels, was busy during the match responding to customers on Twitter, apologizing for the inconvenience, saying it was working hard to fix the problem and offering a work-around to login to the beIN Sports app using fuboTV credentials.
Hey all! As tech are working on a fix, please use your fubo cred to log into the beINConnect app to watch it. How > https://t.co/G9Q1Pgi2D6
— fuboTV (@fuboTV) September 5, 2017
Some fans were frustrated despite (or partly in response to) the social media response.
hey Andy, we're the ones keeping in touch with you, techs are the ones working on a fix. No tweeting doesn't mean a faster fix, sadly.
— fuboTV (@fuboTV) September 5, 2017
As the match reached a dramatic conclusion -- U.S. forward Bobby Wood scored in the 85th minute to obtain a 1-1 draw that maintains hope of coach Bruce Arena's team qualifying for the FIFA World Cup finals in Russia next year -- fuboTV was able to report good news.
Don't wanna jinx it, but everything seems to be working well again. Refresh/reload streams to see effect. Please let us know.
— fuboTV (@fuboTV) September 5, 2017
At one point fuboTV said the glitch was affecting customers on a random basis.
Hey Xadier,
Our tech team is looking in this login issue as we speak. It's affecting fans at random, hoping for a 100% solution soon.
— fuboTV (@fuboTV) September 6, 2017
This writer attempted to login using the fuboTV app on Roku and could not access the programming menu until after the U.S. match was ended. We will update this story if more information is reported from fuboTV.
READ MORE: Sports Streaming Picks up the Pace
