OSS/BSS vendor Intraway Corporation said Mediacom Communications will use its platform to automate the update process of its cable modem network.
Intraway said managing those updates and automating that process is has become increasingly important as the devices add on new services and capabilities such as voice services and subscriber-hosted Wi-Fi hotspots. Additionally, the approach is designed to reduce service calls and on-site visits, while also increasing customer satisfaction and preventing uncapping fraud, the vendor said.
“The relationship between Mediacom and Intraway will greatly improve time to market as well as customer satisfaction, while reducing service issues and staff turnover,” said J.R. Walden, SVP of technology at Mediacom, in a statement .
“Intraway’s cable modem firmware update solution is now a natural component of Mediacom’s internal service delivery process,” added Ricardo Simpson, Intraway’s COO.
