RCN Corp. renewed its billing and customer-care agreement with Convergys Corp. for five years.
The agreement covers licensing, maintenance and support of Convergys' “ICOMS” convergent voice, video, and data billing and customer-care solution, as well as options for the MSO to use components of “Infinys,” Convergys' modular, convergent business-support-system software.
RCN -- which serves more than 880,000 customers in Boston, New York, Philadelphia, Chicago, San Francisco and Washington, D.C. -- has been using ICOMS since 2001.
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