The Vanguard Award for Cable Operations Management recognizes the efforts of cable’s system managers, who work under intensely competitive conditions in today’s dynamic telecommunications environment and who are critical to the cable industry’s success.
As Time Warner Cable’s executive vice president and chief operating officer, residential services, John Keib leads the service delivery, customer care, marketing and sales operations for the company’s residential services business. Previously, he was executive vice president, residential operations.
“Receiving this honor reminds me how fortunate I am to work alongside the most dedicated team of operators I’ll ever know,” Keib said. “They have made all the difference and I thank them for everything they do — day in and day out — to deliver great experiences for our customers.”
Throughout his career, Keib has been instrumental in the launch and growth of new products and services, including high-speed Internet, video, digital phone, business class and local programming. He got his start in the industry with Thomson Multimedia and later worked with DirecTV in New York City. He joined Time Warner Cable’s marketing team in 1998.
In 2006, Keib was promoted to regional vice president of marketing and sales, overseeing projects for the Northeast. In 2007, he was named regional VP of marketing and sales for the southern California region, and then regional VP of marketing and sales in the New York City region in 2008. In 2009, Keib returned to upstate New York as president of residential services for the northeast/national region. In 2010, he was named president of residential services for the company’s west region, before returning to New York as executive vice president, chief care and technical operations officer in 2013.
Keib received his bachelor’s degree from Cornell University and his master’s degree from the S.I. Newhouse School of Public Communications at Syracuse University.
