J.D. Power J.D. Power Gives Spectrum Mobile Top Rank in Customer Service Lines increased 47% in 2023 Is a Mass Subscriber Exodus Coming to a Streaming Service Near You? A solid user experience will keep consumers around after a hit show’s halo effect fades Most Consumers Still Prefer to Stream, J.D. Power Report Says Nearly 80% of consumers say streaming habits haven’t changed; Netflix’s ‘Lucifer’ is most streamed show Latest J.D. Power JD Power: Online Self-Help Tops Phone in Telecom Customer Satisfaction By John Eggerton published 20 March 20 Multichannel News 1 2 Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. LATEST ARTICLES1Publisher’s Message2DirecTV Acquires Dish, Unifying Struggling Satellite Business 3Next Text: As DirecTV and Dish Try to Seize the Remains of the Day, Does It Even Matter?4Freeze Frame: B+C Hall of Fame 20245E.W. Scripps Folding Scripps News, Eliminating 200 Jobs; Stock Jumps 15%
JD Power: Online Self-Help Tops Phone in Telecom Customer Satisfaction By John Eggerton published 20 March 20
